City Retreat Spa

City Retreat is an award-winning beauty salon situated in vibrant Jesmond minutes from the city centre of Newcastle. They pride themselves in offering the very best beauty and holistic treatments with exceptional customer service.

Case Study

From the moment you step into their stylish and luxurious spa your worries and cares will start to drift away. Their team of skilled and dedicated therapists will ensure a warm welcome and a delightful treatment experience every time you visit. They offer the finest treatments and products and constantly strive to keep abreast of new innovations and developments to ensure that their service to clients is delivered to the highest level possible.

They take immense pride in creating a warm and friendly atmosphere within the salon to ensure that clients feel welcome and cared for by all the City Retreat team. Their efforts in maintaining this high level of quality and exceptional service has been recognised within the industry and City Retreat has received several nominations for awards from both the British Beauty and Spa Industry Awards and the British Professional Beauty Awards. In March 2008 they were awarded “The Best British Beauty Salon (with 4 rooms or more) 2008” and were Finalists for “The Best British Beauty Salon (with 4 rooms or more” in 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 and 2016. The were also Winner of the coveted “Best British Beauty Salon (with 4 rooms or more) 2017″ and “Employer of the Year 2017”.

Lesley Caster, salon owner at City Retreat, took the time to get in touch with New Era and we met at the Professional Beauty North exhibition before deciding on one of our 49″ High Brightness Window Advertising Displays. We installed the screen on a Sunday to limit the amount of disruption to everyday business at the Salon. Lesley is over the moon with our work and will be looking to add a second screen soon.

We are delighted and excited to be working with Lesley. By choosing our account management package we can continue to help Lesley and her team with the management of promotional, brand and product messaging on her screens. We hope to help grow her customer base further and help to improve her overall customer experience through high level artwork, animations and multimedia messages we are providing.

"They installed the screen on a Sunday to limit the amount of disruption to everyday business at the Salon. We’re over the moon with the work and will be looking to add a second screen soon." - Lesley Caster - Salon owner at City Retreat

City Retreat Spa

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